Purchase, Shipping & Return Policy
All items are made and ready to ship. They are also in very limited quantities and in most cases One of a Kind. Please keep in mind that this website platform does NOT hold stock for you when it is in your cart. If someone else has the same item in your cart and they process their payment through before you, the item is theirs. If you want to make an item yours but also want to continue to browse other products I suggest checking out your item first, and if you want to make a future purchase please use the code COMBINE at the check with a note of your previous order number and I will combine the orders.
All my items are handmade by me...just me, a one man band and a mum. So please keep in mind that life happens, I need time to answer messages and although I try to have a 3-4 day turn around time in some rare cases this may not be achieved. But I am always upfront and honest with my customers, so you will always know when something is delayed. If you are concerned about a time frame please contact me prior to making your purchase. Parcels are posted in a box and either with or without a parcel bag.
Postage & Handling: Please allow 3-4 working days (excluding weekends and public holidays) for your order to be processed, packed and posted (unless otherwise stated) We cannot control the time it takes for Australia Post to deliver your parcel. Please check your tracking details via the Australia Post website for updates.
AUSTRALIAN ORDERS: All items are made. Items are sent via Australia Post (within Australia) All parcels are sent with tracking numbers and you will receive a confirmation email, please check the status of your delivery via Australia Post website with your tracking number as we do not keep watch for you. The Coloured Bee will not be held responsible for any lost parcels. If your parcel was not collected from the depot in time and has been sent back to us, you are responsible for any extra shipping cost. I cannot control how fast or slow Australia Post deliver your parcel. If you have given us the wrong details it is your responsibility to track the parcel and pay for any extra costs.
NEW ZEALAND ORDERS: There are two shipping options. Economy Air and Standard Shipping. Economy Air is an untracked service, taking a bit longer to get to you, so please be patient if choosing this option. If you would like it quicker I suggest picking the Standard Shipping at a higher rate, but tracking is also included. No extra costs have been added, shipping charges are what I get charged.
We cannot accept returns for change of mind or incorrect purchase. All items are listed with a detailed description failure to read these to make sure you are buying the correct item is not our responsibility. We cannot be held responsible for an incorrect purchase.
What can be returned
- Defective/Faulty item: If in the rare event your item is faulty, we must be contacted within 14 days of receiving your order. Anything outside of this is not accepted.
- You must contact us at firstname.lastname@example.org first with a detailed description of the fault, your order number and images of the fault
- All returns will be considered on a case by case basis and at the owners discretion. Where I can see a product has been mishandled or not treated corrected as per our care instruction, does not warrant a refund.
How items can be returned:
- If an exchange has been approved, the item must be returned in original condition, and within 14 days of receiving them.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- You are responsible for the postage costs to return the item to us. The items should be returned via Registered Post, with tracking, and include a return self-addressed Registered Post satchel so to make sure all parties can verify it's safe return.
- The replacement item will be remade and shipped, once return has been received. Please keep in mind that a new item will be made and will include a full time frame turn around of 5-10 business days before shipping.
- If a refund is issued it will be refunded in the same manor that it was paid. I will not supply a refund to a different name or address or different method.
All items are inspected thoroughly and recorded prior to dispatch.
All exchange and return enquires are up to my discretion and seen to at a case by case basis.